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NORTEL NETWORKS NTKC0025 BCM CC/ICC AGENT - 8 SEAT AUTH

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BCM CC/ICC AGENT - 8 SEAT AUTH PRODUCT : Authorization Code - 8 SeatTYPE : Call Center Software Authorization CodeMEANT FOR : BCM Contact Centre (Pro + ICC) Agent - 8 Seat NOTE : This Authorization Code requires activation for use BCM CC/ICC Agent - 8 Seat Auth Code Business Communications Manager creates a flexible, robustcall centre architecture that enhances a companys ability tocompete more effectively and to meet the needs of their userswith maximum efficiency Intelligent Contact Center provides capabilities users would expectin large contact centers advanced features such as real-timestatistics & detailed reporting in a pay-as-you play business model Agent seat capabilities can be turned on by activating a keycode Enables the user to buy the number of agent positionsthat they exactly need Agents empowered and informed: - There are a variety of features designed specifically for the agent In addition, as soon as the call is connected, the agentcan benefit from optional screen pop applications (enabled by computertelephony integration) that could display a returning users account records on screen Agents can then work more efficiently and provide better service

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