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The Avaya 1416 Digital deskphone is designed for receptionists, assistants, managers and other navigator users—people who answer incoming calls, transfer customers, and monitor several lines throughout a typical day. This phone provides the most one-touch line/feature/speed-dial buttons, improving productivity and eliminating the need to scroll through on-screen lists. You can add the 32-button expansion module for the Avaya 1416 phone and it can be programmed to deliver a wide range of features. The Avaya 1400 Series combines the best of past and present. Fixed keys—familiar to any phone user—provide easy access to the most common features, while flexible softkeys provide contextual guidance and prompts for ease of use and efficiency. In summary Avaya 1416 phone: Designed for or receptionists, assistants, managers and navigator users Supports 3 line appearances/ 16 feature keys. The display on the Avaya 1416 phone measures two lines by 16 characters.