This is a Pre-Owned device, most of these are from our corporate trade in customers. Please see a detailed description below. Our Grade-C Used items are in a very average/fair cosmetic condition. There will be visible scratches on the screen, and severe wear and tear on the sides even some small dents in some cases. Despite their cosmetic condition they will be functional in every single way. Our quality control testing is second to none, and we offer a 2 month guarantee on all these devices. If you notice anything you are not 100% satisfied with, we will refund your money, no questions asked. Customers love OzMobiles, just checkout all the brilliant reviews our customers have left. If you have any questions at all you can always call us direct, between 9.30 - 5.30 AEST Monday to Friday.