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  1. Lean Six Sigma for Service by Michael L. George

    Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff About the Author Michael L. George is founder and President of The George Group, the largest Lean Six Sigma consulting practice in the United States. He wrote the successful and influential Lean Six Sigma, also published by McGraw-Hill.

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  2. Lean Six Sigma For Dummies by John Morgan

    Maximise the quality and efficiency of your organisation with Lean Six SigmaAre you looking to make your organisation more effective and productive? If you answered "yes," you need to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level—and this friendly and accessible guide shows you how. The third edition of Lean Six Sigma For Dummies outlines the key concepts of this strategy and explains how you can use it to get the very best out of your team and your business.The jargon-crowded language and theory of Lean Six Sigma can be intimidating for both beginners and experienced users. Written in plain English and packed with lots of helpful examples, this easy-to-follow guide arms you with tools and techniques for implementing Lean Six Sigma and offers guidance on everything from policy deployment to managing change in your organisation—and everything in between.Gives you plain-English explanations of complicated jargonServes as a useful tool for businesspeople looking to make their organisation more effectiveHelps you achieve goals with ease and confidenceProvides useful hands-on checklistsWhether you want to manage a project more tightly or fine-tune existing systems and processes, the third edition of Lean Six Sigma For Dummies makes it easier to achieve your business goals.About the AuthorJohn Morgan and Martin Brenig-Jones are Directors of Catalyst Consulting, Europe's leading provider of Lean Six Sigma solutions. John works primarily in product design and development. Martin is an expert in quality and change management. Both are accomplished coaches and trainers.

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  3. Lean Six Sigma for Supply Chain Management - Book Free Shipping

    A Proven 10-Step Solution Process to Identify and SolveSupply Chain Problems Using the Latest Lean MethodsFully revised to cover recent dramatic developments in supply chain improvement methodologies, this strategic guide brings together the Six Sigma and Lean manufacturing tools and techniques required to eliminate supply chain issues and increase profitability. This updated edition offers new coverage of enterprise kaizen events, big data analytics, customer loyalty metrics, security, sustainability, and design for excellence.The structured 10-Step Solution Process presented in the book ensures that clear goals are established and tactical objectives are consistently met through thedeployment of aligned Lean Six Sigma projects. Written by a Master Black Belt and Lean Six Sigma consultant, this practical resource also provides an inventory model and Excel templates for download at Lean Six Sigma for Supply Chain Management, Second Edition, covers:Lean Six Sigma applications for service, supply chain, and manufacturing systemsDeploying Lean Six Sigma projects using Lean tools and modelsDemand management impact on Lean Six Sigma projectsLead time impact on Lean Six Sigma projectsRoot-cause analysis using Six Sigma Tools (with operations research methods)Applications to Lean Six Sigma supply chains and third-party logisticsBig data analytics, security, and sustainability applicationsVoice of the Customer, Kano, and loyalty metricsSupply chain design for excellence methodsLean Six Sigma maturity model

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  4. Lean Six SIGMA for Service: How to Use Lean Speed and Six SIGMA Quality to Improve Services and Transactions - Book Free Shipping

    Bring the miracle of Lean Six Sigma improvement out of manufacturing and into servicesMuch of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean—today's major quality improvement initiatives—explain only how to implement these techniques in a manufacturing environment."Lean Six Sigma for Services "fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff

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  5. The Lean Six Sigma Pocket Toolbook - A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed

    Pocket guides to quality improvement have been a bestselling genre in the quality field ever since the Memory Jogger was first published in the late ’80s and sold over 1 million copies. Since 2000 the bestselling quality-related pocket guide has been Rath & Strong’s Six Sigma Pocket Guide, with approximately 150,000 sold. The Lean Six Sigma Pocket Toolbook will be the first pocket guide on the growing field of Lean Six Sigma. The strong performance of Lean Six Sigma, published in 2002 by McGraw-Hill, and Lean Six Sigma for Service (June 2003) has demonstrated that Lean Six Sigma is an important new direction for the quality field. Businesses are increasingly aware that they improving quality with Six Sigma or trying to improve process efficiency with Lean isn’t enough – they have to do both to get maximum payback. Organizations who adopt Lean Six Sigma also do widespread training of “Black Belts” and “Green Belts.” A major challenge has been sustaining the learning these people receive in the classroom. The Lean Six Sigma Pocket Toolbook will be a handy reference tool that such people can use when they are in the field applying their classroom learning.The book is consists of brief descriptions of 70 key tools from the disciplines of Lean and Six Sigma, such as “Pull”, “Heijunka”, Control Charts,” DMAIC, etc. (see table of contents below).

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  6. Lean Six Sigma For Dummies

    Maximise the quality and efficiency of your organisation with Lean Six Sigma Are you looking to make your organisation more effective and productive? If you answered “yes,” you need to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level?and this friendly and accessible guide shows you how. The third edition of Lean Six Sigma For Dummies outlines the key concepts of this strategy and explains how you can use it to get the very best out of your team and your business. The jargon-crowded language and theory of Lean Six Sigma can be intimidating for both beginners and experienced users. Written in plain English and packed with lots of helpful examples, this easy-to-follow guide arms you with tools and techniques for implementing Lean Six Sigma and offers guidance on everything from policy deployment to managing change in your organisation?and everything in between. Gives you plain-English explanations of complicated jargon Serves as a useful tool for businesspeople looking to make their organisation more effective Helps you achieve goals with ease and confidence Provides useful hands-on checklists Whether you want to manage a project more tightly or fine-tune existing systems and processes, the third edition of Lean Six Sigma For Dummies makes it easier to achieve your business goals.

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  7. Lean Six Sigma for Dummies- 3rd Edition

    Maximise the quality and efficiency of your organisation with Lean Six Sigma Are you looking to make your organisation more effective and productive? If you answered yes, you need to change the way it thinks. Combining the leading improvement...

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  8. The Lean Six SIGMA Black Belt Handbook: Tools and Methods for Process Acceleration - Book Free Shipping

    Although Lean and Six Sigma appear to be quite different, when used together they have shown to deliver unprecedented improvements to quality and profitability. The Lean Six Sigma Black Belt Handbook: Tools and Methods for Process Acceleration explains how to integrate these seemingly dissimilar approaches to increase production speed while decreasing variations and costs in your organization. Presenting problem-solving tools you can use to immediately determine the sources of the problems in your organization, the book is based on a recent survey that analyzed Six Sigma tools to determine which are the most beneficial. Although it focuses on the most commonly used tools, it also includes coverage of those used a minimum of two times on every five Six Sigma projects. Filled with diagrams of the tools you'll need, the book supplies a comprehensive framework to help you for organize and process the vast amount of information currently available about Lean, quality management, and continuous improvement process applications. It begins with an overview of Six Sigma, followed by little-known tips for using Lean Six Sigma (LSS) effectively.It examines the LSS quality system, its supporting organization, and the different roles involved. Identifying the theories required to support a contemporary Lean system, the book describes the new skills and technologies that you need to master to be certified at the Lean Six Sigma Black Belt (LSSBB) level. It also covers the advanced non-statistical and statistical tools that are new to the LSSBB body of knowledge. Presenting time-tested insights of a distinguished group of authors, the book provides the understanding required to select the solutions that best fit your organization's aim and culture. It also includes exercises, worksheets, and templates you can easily customize to create your own handbook for continuous process improvement. Designed to make the methodologies you choose easy to follow, the book will help Bla

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  9. Lean Six Sigma Business Transformation for Dummies - Book Free Shipping

    Use Lean Six Sigma to transform your business. Lean Six Sigma is a powerful method for improving both the efficiency and quality of projects and operations. In this new book, the team that bought you Lean Six Sigma For Dummies shows you how to take Lean Six Sigma to the next level and manage continual change in your organization. You'll learn to design a roadmap for transformation that's tailored to your business objectives; develop and implement processes that eliminate waste and variation across the company; synchronize your supply chain; and successfully deploy Lean Six Sigma over time. Lean Six Sigma Business Transformation For Dummies shows you how to: Define your transformation objectives and create a bespoke 'Transformation Charter' for your organization. Assess your company's readiness for transformation. Establish a 'Transformation Governance System' to help you manage the transformation programme effectively. Bring your people with you! Plan and achieve the cultural change needed to make the transformation process successful. Join up the dots between planning and effective execution with Strategy Deployment. Deploy a 'Continuous Improvement' toolkit to achieve everyday operational excellence. Sustain the transformation programme and widen the scope across the organization (including deploying to the supply chain). Adopt a 'Capability Maturity Approach' to drive business improvement ? recognizing that change is a continuous transformational journey, just as pioneers like Toyota have done. Use a range of Lean Six Sigma Tools ? using the right tools, at the right time (and in the right order!) enables continuous improvement by

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  10. Lean Six Sigma for Dummies 3E - Book Free Shipping

    Maximise the quality and efficiency of your organisation with Lean Six Sigma Are you looking to make your organisation more effective and productive? If you answered "yes," you need to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level?and this friendly and accessible guide shows you how. The third edition of Lean Six Sigma For Dummies outlines the key concepts of this strategy and explains how you can use it to get the very best out of your team and your business. The jargon-crowded language and theory of Lean Six Sigma can be intimidating for both beginners and experienced users. Written in plain English and packed with lots of helpful examples, this easy-to-follow guide arms you with tools and techniques for implementing Lean Six Sigma and offers guidance on everything from policy deployment to managing change in your organisation?and everything in between. Gives you plain-English explanations of complicated jargon Serves as a useful tool for businesspeople looking to make their organisation more effective Helps you achieve goals with ease and confidence Provides useful hands-on checklists Whether you want to manage a project more tightly or fine-tune existing systems and processes, the third edition of Lean Six Sigma For Dummies makes it easier to achieve your business goals.

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  11. The Lean Six SIGMA Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed - Book Free Shipping

    Pocket guides to quality improvement have been a bestselling genre in the quality field ever since the Memory Jogger was first published in the late '80s and sold over 1 million copies. Since 2000 the bestselling quality-related pocket guide has been Rath & Strong's Six Sigma Pocket Guide, with approximately 150,000 sold. The Lean Six Sigma Pocket Toolbook will be the first pocket guide on the growing field of Lean Six Sigma. The strong performance of Lean Six Sigma, published in 2002 by McGraw-Hill, and Lean Six Sigma for Service (June 2003) has demonstrated that Lean Six Sigma is an important new direction for the quality field. Businesses are increasingly aware that they improving quality with Six Sigma or trying to improve process efficiency with Lean isn't enough - they have to do both to get maximum payback. Organizations who adopt Lean Six Sigma also do widespread training of "Black Belts" and "Green Belts." A major challenge has been sustaining the learning these people receive in the classroom. The Lean Six Sigma Pocket Toolbook will be a handy reference tool that such people can use when they are in the field applying their classroom learning.The book is consists of brief descriptions of 70 key tools from the disciplines of Lean and Six Sigma, such as "Pull", "Heijunka", Control Charts," DMAIC, etc. (see table of contents below).

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  12. Lean Six Sigma for Service - How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

    An explanation of how to apply the quality and speed improvement techniques of Lean and Six Sigma to service environments. The major challenge in service applications of Lean Six Sigma is in translating its manufacturing-oriented tools into a service delivery process. A second challenge is that it is much harder to collect data about quality in a service environment because the “product” is intangible. Here Mike George discusses how to overcome both challenges. He explores how dramatic improvements can be achieved in cost, quality and speed for service environments such as health care, hotels, banking, purchasing or any non-manufacturing business. Case studies of companies like Bank One, Lockheed-Martin, Stanford University Hospitals and Scottish Power are included.

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    What is Lean Six Sigma

    A bestselling Six Sigma author tells employees everything they need to know about the Lean Six Sigma strategy Lean Six Sigma combines the two most important and popular quality trends of our time: Six Sigma and Lean Production.

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    Lean Six Sigma for Service - How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

    An explanation of how to apply the quality and speed improvement techniques of Lean and Six Sigma to service environments. The major challenge in service applications of Lean Six Sigma is in translating its manufacturing-oriented tools into a service delivery process. A second challenge is that it is much harder to collect data about quality in a service environment because the “product” is intangible. Here Mike George discusses how to overcome both challenges. He explores how dramatic improvements can be achieved in cost, quality and speed for service environments such as health care, hotels, banking, purchasing or any non-manufacturing business. Case studies of companies like Bank One, Lockheed-Martin, Stanford University Hospitals and Scottish Power are included.

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    Lean Six Sigma by Michael L. George

    Free Delivery Worldwide : Lean Six Sigma : Hardback : McGraw-Hill Education - Europe : 9780071385213 : 0071385215 : 01 Dec 2002 : Explains how to impact a company's performance by combining the strength of Lean Production and Six Sigma. This book shows how Lean and Six Sigma methods complement each other. It outlines a program for combining the synergies of these initiatives to provide the organization with greater speed, less process variation, and more bottom-line impact.

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    Lean Six Sigma for Service by Michael L. George

    Free Delivery Worldwide : Lean Six Sigma for Service : Hardback : McGraw-Hill Education - Europe : 9780071418218 : 0071418210 : 15 Jul 2003 : Describing the basic elements of successful deployment, this work shows you how Lean Six Sigma can cut costs by reducing complexity; how to utilize its tools to provide better quality service; and how you can use shareholder value to drive project selection - without needing an MBA.

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    The Lean Six Sigma Pocket Toolbook - A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed

    Pocket guides to quality improvement have been a bestselling genre in the quality field ever since the Memory Jogger was first published in the late ’80s and sold over 1 million copies. Since 2000 the bestselling quality-related pocket guide has been Rath & Strong’s Six Sigma Pocket Guide, with approximately 150,000 sold. The Lean Six Sigma Pocket Toolbook will be the first pocket guide on the growing field of Lean Six Sigma. The strong performance of Lean Six Sigma, published in 2002 by McGraw-Hill, and Lean Six Sigma for Service (June 2003) has demonstrated that Lean Six Sigma is an important new direction for the quality field. Businesses are increasingly aware that they improving quality with Six Sigma or trying to improve process efficiency with Lean isn’t enough – they have to do both to get maximum payback. Organizations who adopt Lean Six Sigma also do widespread training of “Black Belts” and “Green Belts.” A major challenge has been sustaining the learning these people receive in the classroom. The Lean Six Sigma Pocket Toolbook will be a handy reference tool that such people can use when they are in the field applying their classroom learning.The book is consists of brief descriptions of 70 key tools from the disciplines of Lean and Six Sigma, such as “Pull”, “Heijunka”, Control Charts,” DMAIC, etc. (see table of contents below).

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    What is Lean Six Sigma by Michael L. George

    Free Delivery Worldwide : What is Lean Six Sigma : Paperback : McGraw-Hill Education - Europe : 9780071426688 : 007142668X : 17 Nov 2003 : Offers an introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers. This title helps to discover how Lean Six Sigma quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area.

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    Lean Six Sigma For Dummies by John Morgan

    Free Delivery Worldwide : Lean Six Sigma For Dummies : Paperback : John Wiley and Sons Ltd : 9781119067351 : 1119067359 : 21 Dec 2015 : Maximise the quality and efficiency of your organisation with Lean Six Sigma Are you looking to make your organisation more effective and productive? If you answered yes, you need to change the way it thinks.

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    Lean Six SIGMA for Beginners by G Harver

    Free Delivery Worldwide : Lean Six SIGMA for Beginners : Paperback : Createspace Independent Publishing Platform : 9781514678367 : 1514678365 : 24 Jun 2015 : Lean Six Sigma For Beginners 2nd Edition, A Quickstart Beginner’s Guide To Lean Six Sigma Do you want to turn things around to increase your profits ? Do you want make processes smooth and continuous ? The book explains precisely what you need to do to ensure that the wastage that takes place in the organization comes to a stop, and that all operations are straightened out in a way that makes processes smooth and continuous. In short, you are able to turn things around in a way that results to...

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