Buying new technology can be very expensive, with most flagship smartphones costing well over $1,000.
If you need a new device but don’t want to spend an arm and a leg, it’s worth looking into refurbished or renewed devices. With lots of retailers offering great prices on refurbished tech, you may be able to save up to 50%.
Before taking the plunge, there are some things you should be informed about, such as how refurbished devices are graded, what sort of quality you can expect and which retailers are trustworthy sellers.
What is a refurbished product?
A refurbished device can refer to any technological product including a smartphone, laptop, tablet, smart watch or gaming console. Refurbished devices have typically been previously owned and either sold or traded in, or returned to the retailer due to defects or faults that are covered under warranty, or even just returned due to buyers remorse.
Before being put back on sale, these devices undergo a refurbishment process. The specific process will depend on the individual retailer but as an example, Apple iPhones undergo a rigorous refurbishment process that includes full functional testing to ensure they are in proper working order before they are put back on the market.
While the process does differ between retailers, you can generally expect (unless otherwise indicated) that any clear faults with the product have been fixed and the phone should be functioning like new.
So while refurbished devices aren’t brand new, you can generally trust that if you purchase from a reputable retailer, it will have been restored to full working condition before being put up for resale.
What are the pros and cons of buying refurbished tech?
Pros:
- Cost savings: Refurbished tech is typically significantly cheaper than buying a new equivalent, allowing you to save a substantial amount of money – up to 50% in some cases.
- Environmental benefits: Because you’re buying a renewed tech product instead of a brand new device, you’re helping the environment by supporting the re-entry of existing products into the market.
- High quality: As opposed to used or second-hand items, refurbished products are often restored to like-new condition, meaning they have been inspected, tested, and repaired to ensure they function properly.
- Warranty and customer support: Many refurbished tech items come with warranties from the retailer (generally not from the manufacturer unless purchased from them directly). This provides peace of mind and easy access to customer support if something goes wrong.
Cons:
- Uncertain history: Refurbished items may have a history of use or damage, which may affect their long-term durability and reliability. While this should be fixed in the refurbishment process, if you opt for a device from a less reputable retailer, it may be a problem.
- Potential cosmetic damage: Refurbished products may have cosmetic damage or show signs of wear and tear. While this will probably not affect the product's performance, some people may find it to be a deal breaker.
- More limited choice: Refurbished items are often only available in limited quantities due to a lack of incoming products to be renewed, especially in newer devices, meaning that variety may be limited and you may find it hard to find a refurbished version of the device you are after.
- Potential wear and tear: While refurbished items undergo thorough inspections and repairs, there is still a chance that the item will not last as long as a brand new product due to general wear and tear, particularly on older items.
Who are the main retailers selling refurbished tech?
Who are the main retailers selling refurbished tech?
Refurbished tech is sold by a wide range of retailers, including JB Hi-Fi and EB Games, but manufacturers also offer renewed products through their own websites directly, including companies like Apple, Dell and Bose.
You can also find a wide range of refurbished tech at online marketplaces such as Amazon, eBay and Kogan.
You'll also find a variety of renewed products from retailers dedicated to selling such items, like Phonebot and Green Gadgets.
Below is a list of some trusted retailers and marketplaces where you can find refurbished tech.
What should I know before purchasing a refurbished product?
Before purchasing a refurbished product, there are a few important things to consider:
1. Understand the definition of "refurbished"
Refurbished products are typically pre-owned items that have been returned, repaired, and restored to their original condition, often by the manufacturer or a third-party refurbisher. This means that the product may have been previously used or opened, but it should function like new. Most reputable manufacturers use a checklist test-and-inspection process (with up to 72 individual points that are checked) to confirm the condition of their renewed items to both guarantee quality and grade devices on a scale to indicate how ‘like new’ they are.
2. Check the warranty
Make sure you understand the warranty that comes with the refurbished product, and how it differs from the warranty that comes with a new product.
3. Research the seller
Look for a reputable seller with a track record of selling quality refurbished products. Research what their refurbishment process entails and check their reviews and ratings, and make sure they have a return policy in case you are not satisfied with your purchase.
4. Inspect the product
If you have physical access to the product before making a purchase, ensure it turns on and stays on, and inspect it carefully for any cosmetic damage or signs of wear and tear. When purchasing online from lesser-known sellers, it helps to view photos of the product. Also make sure to check what's included in the box when you go to place your order, as many refurbished devices don't come with original packaging.
5. Know the return policy
Ensure you’ve read and understand the return policy in case the product does not meet your expectations. Some sellers may have a limited return window, or charge a restocking fee.
6. Compare prices
Compare the price of the refurbished product with the price of a new product to ensure you're getting a good deal. Keep in mind that the price of a refurbished product should reflect its condition, and the warranty that comes with it.
By considering these few key elements, you should be able to make an informed decision when buying a refurbished product and save money while still getting a product that works (almost) like new.
