Shop now. New deals everyday!
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run...
Build a solid foundation in data analysis skills and pursue a coveted Data+ certification with this intuitive study guide CompTIA Data+ Study Guide: Exam DA0-001 delivers easily accessible and actionable instruction for achieving data analysis competencies required for the job and on the CompTIA...
THE NEW YORK TIMES BESTSELLER"Welcome to the family," Nina Winchester says as I shake her elegant, manicured hand. I smile politely, gazing around the marble hallway. Working here is my last chance to start fresh. I can pretend to be whoever I like. But I'll soon learn that the Winchesters' secrets...
An explosive international thriller from the Hollywood legend and British icon Sir Michael Caine DCI Harry Taylor has no respect for red tape or political reputations - but he's great at catching criminals. And all his unorthodox skills will be needed as an extraordinary situation unfolds on his...
Build The Tower And The Suspense: Do you have the right cards and tactics to win? Your goal is to make your opponent topple the tower. Use your skills and a little strategy to get to the top in BUILD UP. Tactical Blocks: It's so much more than stacking blocks. Use wits and strategy to force other...
From F. C. Yee, the New York Times bestselling author of Avatar, the Last Airbender: The Rise of Kyoshi and Avatar, the Last Airbender: The Shadow of Kyoshi comes a thrilling chapter in the Chronicles of the Avatar series and a page-turning follow-up to Avatar, the Last Airbender: The Dawn of...
An Australian text designed to address the key area of clinical reasoning in nursing practice The 3rd edition provides a series of authentic, engaging and meaningful scenarios that guide nursing students through the clinical reasoning process, while challenging them to think critically and...
With an exciting new look, new characters to meet, and its unique combination of humour and step-by-step instruction, this award-winning book is the statistics lifesaver for everyone. From initial theory through to regression, factor analysis and multilevel modelling, Andy Field animates statistics...
Caught in a whirlwind of adventure and the supernatural, itÂs up to sisters Alex and Elizabeth Riley to save all of New York from succumbing to the legions of the undead! Wonder City tells the story of two combative teenage sisters coping with the sudden loss of their father in New York City,...
The next generation of containers is here. Learn Podman directly from its creator, discover its exceptional security features, and start managing rootless containers that integrate easily into your systems.In Podman in Action you will learn how to: Build and run containers in rootless mode Develop...
This pack contains 1 copy of Heinemann Chemistry 1 Student BookHeinemann Chemistry 1 Skills & AssessmentHeinemann Chemistry 1 Student eBook + Assessment (via digital access code) Written to the VCE Chemistry Study Design 2023-2027, the student book incorporates best practice literacy and learning...